Reset the SMC and reset the PRAM. Those are two of the first things that should be done with every Mac when there's a problem.
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Finally, I found that I Word’s built-in auto-recovry corrupted my documents. As such I disabled the built-in auto-recovery and have set up an alternative auto-save that does a full auto save. See this post for a description of the process. Thankfully, if autosave is active (and it is, unless you manually turned it off), your work is probably not lost. Here's how to retrieve it. Step 1: Locate the Word autorecover file location. In Office 2010, click on File| Options to bring up the Word Options dialog box. (In Office 2007, click on the Office Orb, then Options.).
(instructions below) Has your user updated their copy of Office? There have been plenty of patches that have come out for it since its release.
Some of it fixes critical security issues. Has your user run out of disk space? On unix systems, running out of disk space zeros out files. Is the user working on a remote shared disk or the local disk?
Sometimes working on shared disks causes problems with there's a network hiccup. ######## SMC reset: Turn off Mac. Unplug power. Hold the power button.
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If it's an older laptop with a removable battery, remove the battery too. If you have a newer Macbook that doesn't have a user serviceable battery: Turn off Macbook. Plug in Power. Hold the left ( shift control option) keys and press the power button. PRAM reset: Power off laptop. Turn on Laptop. Hold option command p r and listen for the chime.
Hold and wait until it chimes 3 times to be sure it's fully reset.